All orders are shipped within 48 hours of payment confirmation. It then takes an additional 3-5 days for UPS or USPS to deliver your package. Please allow 5-7 business days for your order to arrive.
What is your return policy? For diaper cakes, the package must be unopened and intact. Clothing being returned must be unworn and undamaged. Customers are responsible for the shipping cost of returned items. Gift cards cannot be returned. All returns must be sent to:
Hokie Pokie 2152 Ralph Avenue PMB 318 Brooklyn, NY 11234
Mail your returns with delivery confirmation to ensure the package is received by Hokie Pokie. Please inform us in advance that you intend to return an order. This will help expedite your refund. Contact us here.
How is sales tax applied to my order? No sales tax is applied to deliveries outside New York State.
New York State requires all online stores to charge sales tax on applicable items based on individual delivery addresses. Since sales tax is based on jurisdictions, items shipped to one NY address may be charged a different sales tax from deliveries made to another address, even if both addresses are in the same zip code or county.
Due to the complexity of collecting New York State sales tax, an estimated tax will be applied to purchases shipped to any New York location. However, after confirming the appropriate sales tax for the delivery jurisdiction (visit NY Sales Tax Jurisdiction and Rate Lookup for more information), the tax charged will be adjusted and refunds will be issued if applicable. You will receive an invoice with your delivery that shows the updated amount charged to your account.
If you have any questions concerning your invoice or amount charged to your account, please contact us. We will work with you to resolve any issues you have with your order.
What payment methods do you accept? Hokie Pokie accepts most major credit/debit cards as well as PayPal accounts. Payments are processed through PayPal's services. However, you do not need a PayPal account to purchase products on our website.
Which locations do you ship orders? Currently, Hokie Pokie only ships to the contiguous 48 states. We do not ship to Hawaii or Alaska nor do we ship to international addresses.
